• COVID-19 exceptions - please note we are extending our return policy to meet the policy of our retail partners
30-day Money-Back guarantee for The Eustachi: If you are not completely satisfied you can return your order within 30 days from the ship date or in-store purchased date and you will receive a full refund of the purchase price (less shipping and handling and/or purchases made on eBay).
You must return your product back to the online or retail store where you made your purchase and follow their return procedures.
For online store returns we recommend all returned items are sent using a delivery confirmation system to ensure proper delivery.
** PURCHASES MADE ON EBAY ARE NOT COVERED UNDER THE 30-DAY GUARANTEE
Eustachi Store Returns - any orders that were ordered direct from the Eustachi store can process their returns using the following link. Please note you will need your order number:
Please note this link is only for orders placed direct from the Eustachi website.
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at email@example.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at firstname.lastname@example.org
The term "us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.